Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of VocaLoop, a product of DronaHQ (“VocaLoop”, “we”, “us”). By creating an account or using the service you agree to be bound by these Terms and by our Privacy Policy. If you use VocaLoop on behalf of a company, you represent that you have authority to bind that company, and “you” refers to that company.

VocaLoop lets voice agents collect structured information from callers during a live call: the agent sends the caller a secure form link over channels such as WhatsApp, SMS or email, the caller submits their answers, and the answers are returned into the agent’s context in real time. The service includes the web dashboard, APIs, form links, integrations and related documentation.

We may improve, extend or modify the service over time. We will not materially reduce its core functionality during a paid term without notice.

You must provide accurate registration information and keep your credentials — including API keys — confidential. You are responsible for all activity under your account. Notify us promptly at inquiries@vocaloop.ai if you suspect unauthorized use.

You agree not to:

• send unsolicited or unlawful messages (spam) through any connected channel;
• contact end users over WhatsApp, SMS or email without the consent or lawful basis required by the laws that apply to you;
• collect data you are not permitted to collect, or use it beyond what you disclosed;
• probe, disrupt or overload the service, or bypass its security or rate limits;
• reverse engineer the service or use it to build a directly competing product;
• upload malicious code or content that is illegal, deceptive or infringing.

We may suspend accounts that put the service or other customers at risk.

You retain all rights to the data you and your callers submit through VocaLoop (“Customer Data”). You grant us a limited license to host, process and transmit Customer Data solely to operate and support the service. As between you and us, you are the controller of your callers’ personal data and are responsible for giving them any legally required notices and for the lawfulness of collecting it.

Delivering messages relies on third-party channel providers (for example WhatsApp, SMS and email providers) and on the voice-agent platform you connect. Their terms apply to your use of those channels. If you configure your own provider credentials, you are responsible for that account and its charges. We are not liable for outages or delivery failures of third-party networks.

Some features use large language models to generate or improve content. AI output may be inaccurate; review it before relying on it. Token usage of AI features is metered and shown on your Usage page, and may be billed.

Paid plans, message and AI usage charges, and billing terms are described at the point of purchase. Fees are exclusive of taxes. We may change pricing with prior notice, effective from your next billing period.

The service, including its software, design and branding, remains our property. We grant you a non-exclusive, non-transferable right to use it during your subscription. Feedback you give us may be used to improve the service without obligation to you.

You may stop using VocaLoop and delete your account at any time from Settings. We may suspend or terminate accounts for material breach of these Terms, and where practical we will give you notice and a chance to cure. Upon deletion, Customer Data is removed as described in the Privacy Policy; aggregated usage records may be retained for billing and audit.

The service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or loss of profits, revenue or data. Our total liability arising out of the service is limited to the amounts you paid us in the twelve months before the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

We may update these Terms from time to time. For material changes we will notify you (for example by email or an in-app notice) before they take effect. Continued use of the service after the effective date constitutes acceptance.

Questions about these Terms? Write to inquiries@vocaloop.ai.